whq888 Privacy Policy

1. Introduction

This Privacy Policy applies to all personal data collected, processed, and stored by whq888 in connection with the operation of the whq888 online casino platform accessible at whq888.app. It covers data collected through the website, mobile interface, customer support channels, and any other touchpoint through which you interact with whq888.

whq888 takes its obligations as a personal information controller seriously. We collect only the data we genuinely need, we protect it with appropriate technical and organisational safeguards, and we do not sell your personal information to third parties. This policy is designed to be transparent and easy to understand — if you have any questions after reading it, our support team is available 24/7.

2. Data Controller

For the purposes of the Data Privacy Act of the Philippines (RA 10173), whq888 acts as the Personal Information Controller in respect of the personal data of players and visitors to the whq888 platform. This means whq888 determines the purposes and means of processing your personal data.

Where whq888 engages third-party service providers to process personal data on its behalf (for example, payment processors or identity verification providers), those parties act as Personal Information Processors and are bound by data processing agreements that require them to handle your data in accordance with this Privacy Policy and applicable Philippine law.

For all data privacy enquiries, you may contact the whq888 Data Protection Officer at: [email protected]

3. Personal Data We Collect

whq888 collects the following categories of personal data, depending on how you interact with the platform:

3.1 Registration & Identity Data

• Full legal name
• Date of birth (to verify you are 21 years of age or older)
• Email address
• Mobile phone number
• Residential address (city, province, postal code)
• Username and encrypted password
• Nationality and country of residence

3.2 KYC & Verification Documents

• Government-issued photo ID (e.g., Philippine passport, SSS ID, PhilSys National ID, driver's licence, UMID)
• Proof of address documents (e.g., utility bill, bank statement)
• Selfie or liveness check images submitted during identity verification

3.3 Financial & Transaction Data

• Deposit and withdrawal amounts and timestamps
• Payment method identifiers (e.g., GCash mobile number, PayMaya account reference, bank account name — not full account numbers)
• Transaction history and wallet balance records

3.4 Gaming Activity Data

• Game sessions, wager amounts, win/loss records
• Bonus usage and wagering requirement progress
• Responsible gaming limit settings and self-exclusion status

3.5 Technical & Device Data

• IP address and approximate geolocation (city/region level)
• Device type, operating system, and browser information
• Session logs and access timestamps
• Cookie identifiers and similar tracking data (see Section 10)

3.6 Communications Data

• Live chat transcripts and support ticket records
• Email correspondence with the whq888 support team
• Feedback and survey responses

4. How We Collect Your Data

whq888 collects personal data through the following means:

• Directly from you — when you register an account, complete KYC verification, make a deposit or withdrawal, contact support, or respond to a survey.
• Automatically — through cookies, server logs, and similar technologies when you access and use the whq888 platform (see Section 10).
• From third parties — from identity verification providers, payment processors, and fraud prevention services that we engage to verify your identity and protect the platform.
• From public sources — where permitted by law, from publicly available sources such as government databases used for sanctions screening and AML compliance.

5. Purpose & Legal Basis for Processing

whq888 processes your personal data only for specific, legitimate purposes. The table below summarises the primary purposes and the corresponding legal basis under RA 10173:

6. Data Sharing & Disclosure

whq888 does not sell, rent, or trade your personal data to third parties for their own marketing purposes. We may share your personal data with the following categories of recipients, strictly on a need-to-know basis:

• Payment processors (e.g., GCash, PayMaya, partner banks) — to process your deposits and withdrawals in PHP.
• Identity verification providers — to conduct KYC checks and age verification as required by PAGCOR regulations.
• Fraud prevention and AML screening services — to detect and prevent fraudulent activity and comply with RA 9160.
• IT infrastructure and cloud service providers — who host and maintain the whq888 platform under strict data processing agreements.
• Regulatory authorities — including PAGCOR and the Anti-Money Laundering Council (AMLC), where disclosure is required by law.
• Law enforcement agencies — where required by a valid court order, subpoena, or other legal process under Philippine law.
• Professional advisers — including lawyers, auditors, and accountants, subject to professional confidentiality obligations.

All third-party processors engaged by whq888 are required to implement appropriate technical and organisational security measures and to process personal data only in accordance with whq888's documented instructions.

7. Data Retention

whq888 retains personal data only for as long as necessary to fulfil the purposes for which it was collected, or as required by applicable law. The following retention periods apply as a general guide:

• Account and KYC data: Retained for the duration of your account plus a minimum of 5 years after account closure, as required by PAGCOR regulations and RA 9160 (AMLA).
• Transaction records: Retained for a minimum of 5 years from the date of the transaction, in compliance with AML record-keeping requirements.
• Gaming activity logs: Retained for 2 years from the date of the session, unless required for longer by a regulatory investigation.
• Support communications: Retained for 2 years from the date of the last interaction, or longer if related to an ongoing dispute.
• Marketing consent records: Retained until you withdraw consent, plus 1 year thereafter for compliance documentation purposes.

When personal data is no longer required, whq888 will securely delete or anonymise it in accordance with industry-standard data destruction procedures.

8. Data Security

whq888 implements a range of technical and organisational security measures to protect your personal data against unauthorised access, disclosure, alteration, or destruction. These measures include:

• Encryption: All data transmitted between your device and the whq888 platform is encrypted using TLS (Transport Layer Security). Sensitive data at rest, including KYC documents and financial records, is encrypted using AES-256.
• Access controls: Access to personal data is restricted to whq888 staff and contractors who require it to perform their job functions. All access is logged and subject to regular review.
• Password security: Account passwords are stored as salted cryptographic hashes. whq888 staff cannot view your password in plain text.
• Two-factor authentication (2FA): whq888 supports and encourages the use of 2FA on all player accounts to reduce the risk of unauthorised access.
• Penetration testing: The whq888 platform undergoes regular security assessments and penetration testing by independent security professionals.
• Incident response: whq888 maintains a documented data breach response procedure. In the event of a personal data breach that poses a risk to your rights, whq888 will notify the National Privacy Commission (NPC) and affected players in accordance with RA 10173 and NPC Circular 16-03.

While whq888 takes all reasonable steps to protect your data, no online platform can guarantee absolute security. You are responsible for keeping your account credentials confidential and for notifying whq888 immediately if you suspect unauthorised access to your account.

9. Your Data Privacy Rights

Under the Data Privacy Act of the Philippines (RA 10173), you have the following rights in relation to your personal data held by whq888:

• Right to be informed — You have the right to know what personal data whq888 collects about you and how it is used. This Privacy Policy fulfils that obligation.
• Right of access — You may request a copy of the personal data whq888 holds about you at any time.
• Right to rectification — If any of your personal data is inaccurate or incomplete, you have the right to request that it be corrected.
• Right to erasure — You may request the deletion of your personal data where it is no longer necessary for the purposes for which it was collected, subject to whq888's legal retention obligations.
• Right to object — You may object to the processing of your personal data for direct marketing purposes at any time. You may also object to processing based on legitimate interest, subject to whq888's overriding legitimate grounds.
• Right to data portability — You may request that whq888 provide your personal data in a structured, commonly used, machine-readable format.
• Right to lodge a complaint — If you believe whq888 has violated your data privacy rights, you have the right to lodge a complaint with the National Privacy Commission (NPC) of the Philippines.

To exercise any of these rights, please contact the whq888 Data Protection Officer at [email protected]. whq888 will respond to all verified data subject requests within 15 business days, in accordance with NPC guidelines.

10. Cookies & Tracking Technologies

whq888 uses cookies and similar tracking technologies to operate the platform, remember your preferences, analyse usage patterns, and deliver relevant content. The following categories of cookies are used:

You can manage your cookie preferences through your browser settings. Note that disabling strictly necessary cookies may prevent the whq888 platform from functioning correctly. For more information on managing cookies in popular browsers, refer to your browser's help documentation.

11. Minors & Age Restriction

If you are a parent or guardian and believe that a minor has registered an account on the whq888 platform, please contact us immediately at [email protected] so that we can investigate and take appropriate action without delay.

12. International Data Transfers

Some of whq888's third-party service providers — including cloud infrastructure providers and identity verification platforms — may process personal data outside of the Philippines. Where such transfers occur, whq888 ensures that appropriate safeguards are in place, including contractual clauses that require the recipient to protect personal data to a standard equivalent to that required under RA 10173. whq888 will not transfer personal data to a jurisdiction that does not provide an adequate level of data protection without implementing appropriate safeguards.

13. Changes to This Privacy Policy

whq888 may update this Privacy Policy from time to time to reflect changes in our data practices, legal obligations, or platform features. When material changes are made, whq888 will notify registered players via email or an in-platform notification at least 7 days before the changes take effect. The "Last Updated" date at the top of this page will always reflect the most recent revision. Your continued use of the whq888 platform after the effective date of any update constitutes your acceptance of the revised Privacy Policy.

14. Contact & Complaints

For any questions, concerns, or requests relating to this Privacy Policy or the handling of your personal data, please contact the whq888 Data Protection Officer:

• Email: [email protected]
• Live Chat: Available 24/7 via the whq888 platform
• Response Time: Within 15 business days for written requests

If you are not satisfied with whq888's response to your data privacy concern, you have the right to escalate your complaint to the National Privacy Commission (NPC) of the Philippines, the independent authority responsible for enforcing RA 10173.